🐾 Paws on Plates - Frequently Asked Questions

🐶 General Info

1. What is Paws on Plates?
🍽️ We deliver freshly prepared, gently cooked meals for dogs, using real, natural ingredients tailored to your pup's unique needs—across all breeds and life stages.

🐕 Breed, Age & Dietary Needs

2. Is Paws on Plates suitable for all breeds?
🐕 Yes! From tiny Yorkies to large Retrievers, we portion meals to match your dog's breed, size, and activity level.

3. Do you cater for puppies and senior dogs?
🧠 Our tailored dog food quiz creates the ideal menu for dogs of any age—whether they’re growing, thriving, or slowing down a bit.

4. What if my dog has allergies or sensitivities?
⚠️ You can note allergies in your dog’s profile. We offer grain-free, single-protein, and vegetarian recipes for dogs with food intolerances.

🥦 Ingredients & Nutrition

5. What ingredients do you use?
🌿 Only fresh, human-grade meat and vegetables—plus a natural pre-mix and superfood supplement for balanced nutrition.

6. Are your meals raw or cooked?
🔥 Our meals are gently cooked (not raw) to eliminate harmful bacteria while preserving nutrients. Safer for your dog—and you!

7. Why do you use rosemary?
🌱 Rosemary is a natural antioxidant that keeps meals fresh without using artificial preservatives.

📦 Packaging, Storage & Delivery

8. How is the food packaged?
📦 Meals arrive frozen in resealable, freezer-friendly containers (250g, 400g, 600g, 800g). Stackable and easy to store.

9. How long do meals last in the freezer/fridge?
🗓️ Up to 6 months frozen and 5 days in the fridge after thawing.

🍽️ Feeding & Transition

10. How do I transition my dog to Paws on Plates?
🔄 Ease in over 7 days: start with 25% of our food, then gradually increase. We’ll send a simple guide with your first order.

11. How much should I feed my dog?
📏 We calculate your dog’s needs based on their profile and include a personalised feeding guide in your box.

12. What if my dog doesn’t like the food?
💸 We offer a satisfaction guarantee on your first box—if your dog turns up their nose, we’ll tweak the recipe or refund you.

🛒 Subscription & Orders

13. How often will I receive deliveries?
🚚 Choose weekly, fortnightly or monthly.

14. Can I pause, skip or cancel my subscription?
🛑 Yes – it’s all in your control from your account dashboard. No fees or fuss.